Trouble-shooting Solutions and Support Services

The Six Star Communications helpdesk has been developed to help any businesses that are currently experiencing issues with their phone or internet connections, services or hardware. It is a quick and simple portal to access some standard trouble shooting tips as well as submit an enquiry, either by phone or email, and get direct and immediate support.

Existing Six Star Communications customers who are currently on one of our support contracts will receive priority and 24/7 customer support via our helpdesk – please make sure you quote your customer account number* when submitting your ticket.

We have a team of in-house consultants and technicians on standby to assist with your support enquiries.

1300 232 199 is our direct line – call us if you don’t believe us!

Trouble-Shooting Tips and Tricks:

Phone Systems Troubleshooting

  • What is the specific issue that you are experiencing?
  • Is the problem with one line or all the lines?
  • Is the problem with one handset or all the handsets?
  • Is the problem permanent or intermittent?

NBN and Internet Troubleshooting

  • What is the specific issue that you are experiencing?
  • Can you access any web pages through your browser, have you got Internet access?
  • Is the Internet working but just slow